For more coronavirus travel information visit the, If you have made a car parking booking directly with the airport and your travel plans have changed y. ou can cancel or amend your car park booking online, free of charge, up to four hours before you were due to travel. You do not need to travel before the expiry date, you can book onto any flights that are on sale at the time you redeem your voucher. Aer Lingus is operating flights from the Republic of Ireland to Great Britain in order to facilitate the repatriation of customers to Great Britain and those with connecting flights in Great Britain. Flights and holidays to Prague and Paris are suspended up to and including 23 November 2020. Virgin Holidays will ensure all of its customers receive their money without undue delay and by the following dates: Loganair flights from City of Derry Airport to Glasgow recommenced on 6 July 2020. The executive said more frequent visits may be permitted in exceptional circumstances, including for people in palliative care facilities and those receiving end-of-life care. You won’t be charged a change fee or fare difference. You are required to self-isolate on your return to the UK as follows: From Monday 15 June, all Stena Line passengers will be required to wear face masks or face coverings whilst in their ports and onboard the vessels when travelling on its Irish Sea and North Sea routes. The black taxi service has restarted and all taxis have been fitted with sanitation stations and Perspex screens. Translink is advising passengers to book their cross border journeys to Dublin City and Dublin Airport in advance. Its Belfast to Liverpool has reduced from six daily crossings to four and the Belfast to Cairnryan route is down from 12 daily crossings to ten. Steps could then be taken by the park owner to remove your caravan from the site. Northern Ireland The Northern Ireland Executive implemented further national restrictions on Friday 16 October for an initial period of four weeks – which includes 'no unnecessary travel’. Floor 3 | Seatem House For flights from the Republic of Ireland you can escalate a complaint to the Commission for Aviation Regulation if you are not satisfied with an airline’s response or you have not received a response within six weeks of making a complaint. Further information on vouchers can be found. Flights and holidays to Faro have been suspended from 1 November 2020 to 11 February 2021. It has also defined further what it constitutes as "essential travel", including for work and health reasons. For further information see Translink’s. Therefore, if you are occupying a holiday caravan and believe that you have a genuine reason, that falls within the UK Government exemptions, as to why you are unable to return to your main residence, you should contact the park owner by phone or in writing at once and explain your situation. The CAA is the UK Aviation Regulator that enforces the EU Regulations on passenger rights. For reservations made with Gold Plus Rewards points prior to March 13, they will waive change or cancellation point loss. Due to the current situation surrounding the global COVID-19 pandemic, flight schedules will not be operating as normal during this period. Vulnerable children and children of key workers have access to schools for supervised learning. Aer Lingus is operating a reduced schedule to a number of European and North American destinations. Visitors to Northern Ireland will not be allowed to leave the place they are staying for the first 14 days except in very limited situations. Voucher offer for cancelled flights or passengers who want to cancel their flight and have the following bookings; Further information on vouchers can be found here. Travel vouchers can be redeemed for cash at the end of their 12 months’ validity period. The guidance covers all aspects of the travel experience, from checking the public health requirements before booking a flight, to navigating the airport safely and boarding the flight or leaving the airport. Childcare settings are allowed to remain open and childminders can continue their services. In this section you can find general information on the Protocol on Ireland / Northern Ireland, the Common Travel Area and the all-island economy as well as specific information on daily life, living and working, studying, and travel. However, travel insurance is not designed to cover ‘disinclination to travel’ where there is no specific Government restrictions or if the FCO advice against all but essential is removed. If your flight has been cancelled your airline should offer you the choice between an alternative flight or a full refund. Please see the. Translink’s normal refund policy applies for most bus and rail tickets but specific arrangements are in place for refunds during the Covid-19 emergency for mLink, aLink, Cross Border and Enterprise services and NIR weekly and monthly tickets. Northern Ireland is part of the UK, so flights to there, even with Ryanair are UK domestic flights. By Jayne McCormackBBC News NI Political Reporter. Leisure and entertainment businesses remain closed. If you have not received an email, your flight is currently scheduled as planned. The two major mobile providers in Northern Ireland are Vodafone and O2. The Consumer Council is authorised and regulated by The Financial Conduct Authority to act as a credit broker. This will be credited to the card you paid with within the next 28 days, in the same number of instalments you paid in. So you should consider how important to you is getting a cash refund and crucially how urgently do you need it? The value of the voucher will include fare, taxes, charges, seats, bags and administration fee. Infrastructure Minister, Nichola Mallon, has announced free travel for NHS workers on public transport services in Northern Ireland from Friday 27 March, while the fight against COVID-19 continues. Passengers arriving in the UK will be required to share contact details, travel information and may be required to self-isolate for 14 days. Click here for more details. Please note: All customer enquiries are via email only. Please note that a fare difference may apply. Contact centre opening hours are 08:00-20:00 Monday to Friday and 09:00-17:00 Saturday and Sunday. British Airways contact centres are receiving a large volume of calls at the moment, so bear with them if you are calling to rebook for immediate travel. If your flight is cancelled the airline must provide you with the option of a full cash refund payable within seven days or an alternative flight. Visit British Airway's website for more information. The Refund Credit Note must not include any other amount offered, Any such offers must be documented separately and are not covered, The Refund Credit Note must expressly identify the original booking, reference and attach a copy of the cancelled Booking Confirmation /. Only one voucher can be used per booking. In Northern Ireland speed limits and distances will … The Irish government has also decided that from Saturday some people arriving into the Republic must produce evidence of a negative Covid-19 test within three days of arrival, including passengers from Great Britain and South Africa. The CTA includes the following places, and only applies if you were there for 10 days or more: If you have been in the CTA for the last 10 days before entering Northern Ireland you do not need to complete the form or self-isolate. If your flight was cancelled, you will receive your voucher from Ryanair by email to the email address provided in your Booking. Opt for a cash refund, however please note that this will take longer to complete due to the high number of inquiries we are dealing with. Jet2 has stated it will contact all affected customers directly to discuss options. If the total flight price exceeds the value of the Travel Voucher(s) used to pay for the booking, any price difference can be paid with by credit/debit card or with PayPal. On 17 March 2020, the FCO advised against 'all but essential' travel to any country for an initial 30-day period. TUI will also give you a separate booking incentive up to 20% if your original booking was for a package holiday. Additionally, all prepaid reservations booked prior to March 13 can now be extended toward reservations used within 24 months with no fees. People in Great Britain or South Africa, regardless of nationality, should not travel to Ireland, by air or by sea, during this travel ban. Do you have any real concern that the airline may become insolvent between the time of accepting the voucher and taking the flight, as there is no statutory insolvency scheme if you purchase an airline ticket from an airline or travel business and you receive a valid ticket in exchange for payment. These guidelines are designed to adhere to the Government guidelines and social distancing rules during the Covid-19 Pandemic. This will include maintaining domestic services connecting London, Scotland, Belfast, Birmingham and the Northwest. It is delighted to get the transport service up and running for essential journeys. The Republic of Ireland is to lift the restrictions on travel , with journeys up to 12 miles allowed as part of phase two from June 20. Close-contact services such as hair and beauty salons will also have to cease operation for the duration of the lockdown, however, close contact for film and TV production can continue. Lesvos, Tinos, Serifos, Crete, Mykonos, Santorini and Zakynthos (Zante). Click-and-collect retail will not be allowed for the duration of the six weeks - except for supermarkets which will still be able to offer these services. You will receive your voucher by email within seven days of your application. However, in the case of long haul flights from the UK, the rate of APD is much higher (£78), and therefore it is worthwhile claiming it back. Vouchers are non-transferable and non-refundable. It goes onto say that ‘Unavoidable and extraordinary circumstances’ means a situation beyond the control of the party who invokes such a situation and the consequences of which could not have been avoided even if all reasonable measures had been taken. For more information click, The airport has introduced new health and safety measures, for more information click. international travel (outside the UK, Ireland, the Channel Islands and the Isle of Man) George Best Belfast City Airport has advised that new measures and facilities have been put in place for customers who avail of the Special Assistance Service. The new rule will apply to all passengers in public areas, however, exemptions will apply for those who are not able to wear a face covering for specific medical reasons and children under the age of 13. Americans can now travel to Ireland, although they have to quarantine when they arrive – and while many Irish people say they miss the Americans, they'd prefer they stay at home. Belfast International Airport (BIA) is open and easyJet, Ryanair, Jet2.com and Wizz are now operating. Stena Line is waiving any fees for rebooking tickets for all destinations so that you can amend your travel as its suits you, if your circumstances change. From 20 July 2020, the Isle of Man Government will permit Isle of Man residents to travel off-Island and return, providing that they strictly follow travel and self-isolation rules. Unfortunately, TUI will not be operating flights or holidays departing from England and Wales between Thursday 5 November and Wednesday 2 December. If you are holidaying abroad, you may have to self-isolate for a period of 14 days on your return to Northern Ireland – depending on which country you have visited. Therefore you may not get either a flight or a refund from the airline. This advice is being kept under constant review. If it is not mentioned you will almost certainly not get your money back from the airline as there is no statutory insolvency scheme if you purchase an airline ticket from an airline or travel business and you receive a valid ticket in exchange for payment. EasyJet will continue to operate a limited schedule until Sunday 8 November in order to ensure that any customers who need to be repatriated to the UK can get home. The requirements differ from country to country and may be subject to change with very little notice. No pre or post-funeral gatherings are permitted either and wakes cannot take place. Customers who need to avail of the Special Assistance Service. Anyone arriving in Northern Ireland after 4am Saturday 12th September from Portugal, French Polynesia, Hungary and Réunion will need to self-isolate. 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