Update system process documentation, guides, diagrams, and SOPs as needed, Detects, isolates, documents, quickly reports, and resolves system outages or problems encountered during operations of the operational system baseline, which includes collecting diagnostic data, restoring the system operation, developing workarounds, and other activities necessary for recovery of a system, Documents problems in logging and discrepancy reporting tools, Performs system monitoring, analyzing and documenting performance and conducting trend analysis as required, Provides oversight and guidance to entry/junior level system maintainers, Must have a BS Degree in a related technical discipline and minimum of 6 years’ experience with software application maintenance on systems running a variety of operating systems to include VMS, Solaris, UNIX, Linux OR possess 14 years of equivalent experience working with customer in technical operations in lieu of a degree, Must have good communication skills to effectively and accurately exchange information across a multi-location enterprise, with customer visibility, into maintainer-based actions and responses, Contribute to completion of project milestones under the specific guidance of program leadership, Perform as backup technical lead able to fill in for primary technical lead in their absence, Must be available to work after hours on a call-in basis, Bachelor’s Degree preferred and 5-7 years of related experience or an equivalent combination of education and experience, Must have 3 to 4 years of strong UNIX administration experience, Experience with Puppet, Chef, Ancible, Forman is a big plus, General knowledge of Storage Area Network (SAN)/ Network Attached Storage (NAS), Advanced knowledge of server hardware platforms, Advanced level knowledge of shell scripting, Advanced understanding of emerging technologies and systems development best practices, Strong leadership, teamwork, organizational, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels, Ability to effectively share technical information and train and mentor less experienced or knowledgeable team members, Advanced PC Windows skills (MS Word, MS Excel, and MS Project), Builds and installs servers to include hardware platforms, services, and operating systems, Maintains and troubleshoots hardware and software on UNIX systems and applies temporary and permanent fixes to systems as needed, Provides technical expertise to departments in the development of moderately to highly complex systems solutions, May lead or participates in hardware/software design projects of moderate to high complexity, Evaluates, tests and makes recommendations on new systems/upgrades to hardware, software, operating systems, and their impact on existing system configurations, Designs implementation processes for moderately to highly complex projects, Participates in the design, development and implementation of security policies, Manages Storage Area Network (SAN)/storage resources, Participates in the creation of RFPs to acquire new technology, Provides 2nd level support for the UNIX environment, Acts as lead on medium sized to large projects of moderate to high complexity, Keeps management well informed on a timely basis of progress, status, and concerns for each assignment, Automation of provisioning and decommissioning servers, Implementation of configuration management tools such as Puppet, Security best practices and system hardening, Adherence to committed deliverables, and regular communication of progress to management, Mentor peers and customers on new technologies, Participate in the periodic execution of the business continuance plan, including coordination, after-hours attendance, and documentation updates, On-going review of systems design; work with team to constantly improve service offerings, service “up time” and the overall customer experience, Minimum 7+ years experience in managing complex/enterprise IT environments, Operating system experience: AIX, Redhat Enterprise Linux, Solid understanding of Unix environment, dependencies, security, DNS, DHCP, Solid understanding of user and group administration and access management technologies, Strong engineering capabilities including requirements and impact analysis, Excellent troubleshooting, root cause analysis and permanent problem resolution skills, Ability to work after normal business hours and on weekends as required, 10 years of experience with hardware platforms that include HP, Dell, IBM, and Oracle, Subject Matter Expert with Linux and UNIX server operating systems, Ability to clearly present technical approaches and findings in oral and written formats, Required to travel for and oversee Disaster Recovery planning and testing exercises, May be required to participate in evening and weekend support of Patch Management activities, and overseeing reports, Provide leadership and technical directions to a team of systems administrators, Self-motivated and directed with the ability to perform without appreciable direction, Ensure servers are secured per the approved requirements, and have approved security applications installed, Assign appropriate staff and respond to all audit activities, Experience with network infrastructure in UNIX and Linux servers environment, Extensive technical expertise with other related disciplines and infrastructures, Proven ability to lead a team in a complex, customer-driven environment, Plan, organize, coordinate, assign, and monitor all aspects of a technical team, and redirect efforts as needed to meet operational and project requirements, Serve as technical lead, escalation point, and coordinate resources to ensure critical incident tickets are worked and resolved per SLA requirements, Experience developing technical solutions to complex problems that require the use of ingenuity and creativity, Utilize leadership techniques that facilitate teamwork, coaching, constructive feedback, and evaluate developmental/training needs, Identify and develop process improvements that support organizational objectives, Provide technical and analytical guidance in the development of product revisions, new business, and services, Collaborate with IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes, Work with Application Architect to define business requirements and systems goals, and to identify and resolve business systems issues, Design and deploy new applications and enhancements to existing applications, software, and operating systems, Responsible for the application monitoring, alert and notifications process to ensure application issues are properly monitored and escalated to proper personnel for resolution, Understanding of concepts and components of managed support architectures, Play a key role in a team-based, enterprise-class managed support service delivery to Bell clients, Investigate and troubleshoot issues and develop solutions for customers while gaining an understanding of their business needs, Provide engineering leadership in the identification and applied use of new technologies to improve IT product delivery, In-depth knowledge of virtualization technologies/containers (desirable OpenShift, OpenStack; essential - Lpar/VIO, Zone/LDOM, PowerVC), Design, implement, and maintain UNIX environments (desirable - Solaris 10/11 and AIX 6/7), Design, implement, and maintain Linux environments (essential - RHEL 6/7), Design automation with Docker and Puppet (desirable), Design, implement, and maintain cloud orchestration for end user deployment of VMs (desirable CloudForms), Implement deployments across various IaaS providers: AWS or Azure (desirable), Execute performance tuning activities, develop monitoring processes, and provide performance recommendations for UNIX/Linux environment (essential), Support UNIX/Linux Servers and configurations plus reporting and monitoring (essential), Provide 3rd level support where needed, including systems diagnostics and systems tuning (essential), Interface with and guide application owners and developers to install, develop, and maintain, the application servers (essential), Establish processes and procedures for application loading and configurations (essential), Creation of architecture documents, operations process and procedure documents, troubleshooting documents, and run-books (essential), Contribute to the design, development and execution of system changes (essential), Provide 7x24x365 support for the company (essential), Late nights and weekend work will be required (essential), In-depth knowledge ofvirtualization tech/containers, Design, implement, and maintain UNIX environments, Design, implement, and maintain Linux environments, Implement deployments across various IaaS providers: AWS or Azure, Execute performance tuning activities, develop monitoring processes, and provide performance recommendations for UNIX/Linux environment, Provide 3rd level support where needed, including systems diagnostics and systems tuning, Interface with and guide application owners and developers to install, develop, and maintain, the application servers, System troubleshooting and maintenance using tools and techniques such as: Docker, Ceph, Ansible, QEMY/KVM, libvirt/virsh, Bash and Python Scripting, Guestfish, complex ssh configurations, Network namespaces, iptables, tcpdump, DevOps principles and practices, Proven experience creating, implementing, and maintaining scripts for process automation, infrastructure monitoring, and proactive reporting, Knowledge and understanding of information security principles including Operating System hardening techniques; Ability to utilize analysis tools to resolve complex network, systems, and application issues, Performs routine and preventative maintenance such as general computer tasks, application loads, disk utilization, system loading and system monitoring, Collects data describing the environment at the time of the failure and performs other activities in support of E2 maintenance provider DR investigation and resolution, Supports system engineering groups as required for ongoing analysis and integration efforts, Works with other E1 maintenance engineers across multiple locations providing enterprise-level maintenance support, with customer visibility, into all E1 maintainer actions and responses, Must have a BS Degree in a related technical discipline and minimum of 2 years' experience with software application maintenance on systems running a variety of operating systems to include VMS, Solaris, UNIX, Linux, OR possess 10 years of equivalent experience working with customer in technical operations in lieu of a degree, Experience working with VMware VSphere ESX based virtualization products and technologies for hosting Windows and Linux servers, Must have the ability to multi-task in a dynamic environment with changing priorities, Must have a current DODI 8570.1-M IAT Level I certification or must obtain the certification within first 60 days of employment, Experience with Linux patching and security, Shell scripting in UNIX/Linux environment experience, Minimum of 2 years of work related experience, Working knowledge and experience with Linux/UNIX servers and workstations, In accordance with DoD 8570.1M, the candidate must obtain an IAT-II level baseline certification (Security+) within 90 days of hire, Currently active Computing Environment Certification (Linux+ or equivalent), Ensures the logical and systematic conversion of product requirements into total systems solutions that acknowledge technical, schedule, and cost constraints. 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